General Frequently Asked Questions

How do I check the status of my order?
What do you charge for shipping and handling?
Why do you frame your art with acrylic?
How do I return an item?
Is it safe to use my credit card online?

How do I check the status of my order?

You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site.

You will need your registered email address and password to check your order status. When you place an order at ZGallerie.com you will receive an order confirmation e-mail immediately that will include your order number and summary.

If you do not have your order number please refer to your e-mail confirmation or send us an email at customerservice@zgallerie.com. We can also be reached toll free at 1-800-908-6748.

See Customer Service for our regular and holiday business hours.

What do you charge for shipping and handling?

Our shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. Certain items, such as Art and Mirrors will have a specific shipping charge attached. No other shipping charges will apply to these items. If items are temporarily out-of-stock, the total shipping and handling charges may be automatically adjusted and charged as the merchandise is shipped. See our shipping rates for information about shipping amounts and details.

Why do you frame your art with acrylic?

To ensure the safe delivery of your framed art, we manufacture these products with acrylic. Acrylic is a high quality plastic product that looks like glass but is less likely to break during shipping.

To care for your acrylic frame, use a soft clean cloth or chamois with a cleaning product specifically made to clean plastic. Spray cleaner on the cloth, not on the acrylic to keep liquid from seeping under the acrylic. Avoid products containing ammonia.

How do I return an item?

If you wish to make a return or exchange, please follow these steps:

  1. To return or exchange an Accessory purchase, complete the required information on the Return/Exchange Form - located on the back of the original packaging invoice.
  2. Indicate the reason for the return and action we should take. For example, if you changed your mind and wish to make an exchange, please let us know what item you desire instead by telling us the SKU, product description and price of the new item.
  3. Pack and seal your return securely in the original package if possible. Include the Return/Exchange Form you filled out completely. Packages must be returned prepaid. We recommend you insure all packages. Z Gallerie cannot accept C.O.D. deliveries.
  4. For questions regarding furniture purchases please see our Furniture Return Exchange Policy, or call Customer Service at 800-358-8288.

Note: Holiday, seasonal and sale items: Items with prices ending in 9 are final sale and cannot be returned or exchanged. Due to the seasonality of some items, holiday merchandise cannot be returned or exchanged after the after the holiday date has passed.

Mail your package to:
Z Gallerie
Attn: Return Center
1855 West 139th Street
Gardena, CA 90249

Is it safe to use my credit card online?

Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.


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