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Returns & Exchanges
Z Gallerie is the style authority for the fashionable home. Our buyers spend countless hours researching, designing and building collections to ensure the items we carry inspire you and enrich your surroundings. We want our customers to be completely satisfied with their purchases. If you are not pleased with your selection, you can exchange or return the item at any Z Gallerie location according to the following guidelines:
Stock furniture may be returned or exchanged within 14 days of receipt. After an order has been placed, a 10% restocking fee will apply in addition to the cost of return shipping.
Custom and direct ship orders may be canceled for a full refund within three days of the order date. After three days, custom and direct ship orders cannot be exchanged, cancelled or returned.
Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Delivery services are available within the United States and internationally through International Checkout. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
Some merchandise may require assembly. If your merchandise is delivered, assembly is available for an additional fee. Some items such as furniture, rugs, mirrors and art are in most cases large and heavy and as such oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Customers are responsible for their size limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.) and result in possible additional delivery charges.
Completed orders held by Z Gallerie for more than 30 days are subject to a $75 monthly storage fee. Completed orders not picked up after ninety days are considered abandoned and will be resold. In addition any deposit is surrendered.
When accompanied by the original or gift receipt and in its original packaging, regularly priced & sale merchandise can be exchanged or refunded within 30 days of purchase date. Custom and direct ship art are not returnable. Merchandise returned without original packaging is subject to Z Gallerie approval based on selling condition and/or 15% repackaging fee. Shipping, oversize and handling fees are non-refundable.
Sale and Clearance Merchandise
Sale merchandise ending in .99 can be exchanged or returned within 30 days of purchase date. We cannot accept returns on any merchandise with prices ending .09-.89 as these products are final sale clearance items.
Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our corporate office within 10 business days of refund request.
Please feel free to contact Customer Service at 800.358.8288 for questions and concerns regarding your order.
If you would like to bring your accessory return or exchange to any of our Z Gallerie retail store locations, please do so during store hours. Make sure you bring the original invoice to the store with you to indicate an online purchase.
Follow these steps:
Mail your package to:
Attn: Return Center
1855 West 139th Street
Gardena, CA 90249
All international orders placed with Z Gallerie on www.zgallerie.com or via phone, fax or any other method are considered final at the point of shipping from Z Gallerie’s warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception.
It is the purchaser’s responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US.
Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that Z Gallerie has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return. Orders purchased with a Z Gallerie Gift Card will have a new gift card issued for the value of the returned items.
We offer a one-time price adjustment if an item was bought at regular price and is marked down within 14 days of your order date (markdown price ending in .56, .69, .89, .17). Seasonal and holiday items are excluded.
Z Gallerie extends our return policy during the holiday season. Non-seasonal accessory items purchased between October 20, 2016 and December 24, 2016 can be returned with original receipt or gift receipt by January 31, 2017 for a refund of the merchandise value. As always, clearance items are final sales and seasonal products are non-returnable after the holiday season
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