Accessory Return Policy
Your complete satisfaction with our product is guaranteed. Accessory items may be returned or exchanged in their original packaging within 30 days of receipt. Simply follow the Return/Exchange Instructions on the invoice included with your package.
Items purchased online excluding furniture can be returned or exchanged at any of our Z Gallerie retail locations, or by following the mail return instructions on the back of your receipt. However, items purchased at a Z Gallerie store can only be returned or exchanged at our retail stores. Go to store locations to view our retail establishments.
Art purchases with the exception of Special order Glass Coats may be returned or exchanged in their original packaging within 30 days of receipt. Simply follow the return/exchange Instructions on the invoice included with your package.
Special order Art sales are final and cannot be returned or exchanged after 3 days of the transaction date.
Items shipped from vendor may only be returned through the mail. For further information please call 1.800.908.6748 or 1.800.358.8288 and speak to one of our Sales Specialists or customer Service representative during business hours.
Claims for damaged or missing items must be reported within 5 days of receipt of your order.
- PayPal orders may be returned at any Z Gallerie store location for credit back to your PayPal account. Please allow 2-3 weeks for your account to be credited.
- Exact items can only be exchanged for PayPal orders.
Shipping charges, including Special Handling and any other related costs, are non-refundable for items purchased online. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Z Gallerie will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for Fed ex pick up and or inspection.
If we request that you return the merchandise to us, we may reimburse you for return shipping expenses at our discretion. Z Gallerie may only reimburse you for the ground shipping expense that was charged for shipping the item(s) originally to you. We will not reimburse you for overnight, express or other special services used at your discretion.
Holiday, seasonal and sale items
Items with prices ending in 9 are final sale and cannot be returned or exchanged. Due to the seasonality of some items, holiday merchandise cannot be returned or exchanged after the holiday date has passed.
Back to top of page