Shipping & Handling

Methods of shipping
Costs of shipping
Furniture Deliveries
Delivery surcharges and restrictions
Shipping locations
International shipping restrictions
Shipping methods for backordered items
Special order items
Wine sales online

Methods of shipping

FedEx is our major carrier. We will ship your order from either our distribution center in Los Angeles or from one of our store locations throughout the United States to reach you in your requested shipping timeframe. We also use a variety of other major carriers to support our larger deliveries. Items purchased together will not necessarily be shipped together. All ship times are in business days. Please allow 1 to 2 business days to process your order prior to shipping.

Curbside Shipping: Some oversized items may be too large for FedEx shipping. Those items will be shipped to you via Freight Delivery Curbside Drop Service. You will sign for the delivery at the curb. Curbside Delivery can take three to four weeks to arrive once shipped from our warehouse. Items needing Curbside Delivery will be noted in the product description.

Product availability and pricing are subject to change without further notice. Delivery and Special Handling charges are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received over $250.00 will be shipped with a signature requested for delivery.

When shipping orders to Alaska, Hawaii and, Puerto Rico, only Standard 5 to 9 Business Day service is available. APO/FPO orders will be shipped via the U.S.P.S. and delivery times will be longer. To inquire about ordering items to ship to Puerto Rico or APO/FPO boxes please call 1-800-908-6748.

If there is a delay in the shipping of part of your order, we will notify you of the items(s) that may be affected. Also, please note, depending on the size of the item ordered and the number of pieces requested, all items ordered may not arrive in the same box or on the same day. Items showing the CALL FOR AVAILABILITY message may still be available to you if you call 1-800-908-6748, Option 2 for Internet Questions. Please have the SKU number of the item(s) you wish to inquire about. Note: items on SALE cannot be ordered unless already available on the web site.

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Costs of shipping

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Furniture Deliveries

Z Gallerie has four different shipping methods for delivering furniture. The method employed depends on the delivery zip code and the quantity and or type of furniture. Not all options will be available for all orders.

It is the customer’s responsibility to measure to be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways. View our guidelines on measuring for proper fit of any furniture. None of the delivery services offer a hoisting service.

A delivery charge will be assessed for each time that a delivery is made to a single address. All furniture deliveries require a signature at the time of delivery.

Local Delivery: Local Delivery is based on your zip code and its proximity to our store locations within the contiguous United States. The delivery fee includes up to three pieces of furniture and includes all assembly except beds, up to two flights of stairs (20 steps), placement in your home and removal of all packing materials. A $25.00 fee applies for all orders requiring a bed to be assembled. For deliveries with more than two flights of stairs (20 steps), an extra “stairs” charge will be assessed. For orders with more than three items, a charge of $15.00 per additional item will be added. Delivery times range from two to three weeks from the time your order leaves our warehouse.

Freight Delivery: Freight Delivery is based on your zip code within the contiguous United States. The delivery fee includes up to two pieces of furniture and all assembly except beds, up to two flights of stairs (20 steps), placement in your home and removal of all packing materials. A $25.00 fee applies for all orders requiring a bed ($50.00 maximum) to be assembled. For deliveries with more than two flights of stairs (20 steps) an extra “stairs” charge will be assessed. For orders with more than two items a charge of $30.00 per additional item will be added. Delivery times range from four to five weeks from the time your order leaves our warehouse.

Freight Curbside Delivery: Some smaller pieces may be available for Curbside Delivery, a drop service delivered to you on your curb. A signature is required upon delivery. Items like mirrors, ottomans, benches, and nightstands are some of the items that may be shipped via Curbside Delivery. There are no additional services, such as in-home placement, assembly etc. Fees are based on a per piece charge starting at $125.00 for the first piece and $75.00 for each additional piece. Delivery time is up to two weeks from the time your order leaves our warehouse. Curbside delivery is available only in the contiguous United States.

FedEx Delivery: Some of our smaller furniture pieces are eligible for FedEx delivery using Standard Shipping. Shipping costs are based on the total retail value of the order plus any related “Special Handling Charge” that may apply. Furniture shipped via FedEx can be expected in five to nine business days. Signature is required upon delivery. There are no additional services, such as in-home placement, assembly etc. with FedEx delivery. Furniture items that are eligible for FedEx delivery will be noted in the product’s description. Standard Plus shipping is not available for furniture shipped via FedEx. FedEx shipping of furniture to Hawaii or Alaska is not available.

For more information on the delivery options that are available for our furniture, including shipping to Hawaii and Alaska, please call 1-800-908-6748 and speak to one of our Sales Specialists during business hours.

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Delivery surcharges and restrictions

A delivery surcharge will be added to certain items due to special handling and shipping requirements (size, weight, etc.). These charges will be noted by the retail price of the item to which they apply. They will also be noted after the sub-total of your order in addition to the regular shipping/handling charges.

Certain items may not be eligible for Standard Plus shipping. These items include but are not limited to; art, lamps, mirrors, furniture, bean bags, certain accessories, any item with a length, width, height or girth greater than 24” or any item that requires a special handling charge. We will contact you if there is an issue with your order. Shipping of some restricted items may cause a delay in the processing of your order. We apologize for any inconvenience.

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Shipping locations

We currently ship to all U.S. residential and business addresses in all 50 states. For APO/FPO addresses, please enter APO/FPO as the city, the correct U.S. state and your APO/FPO ZIP code. We currently do not offer international shipping.

You may e-mail us at customerrelations@zgallerie.com or contact us toll free at 1-800-908-6748.

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International shipping restrictions

Z Gallerie currently does not ship internationally.

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Shipping methods for backordered items

If items are temporarily out-of-stock, we will contact you as soon as possible by phone or email. You will have the choice to keep the order as placed, adjust it to exclude the backordered item or cancel the order. The total shipping and handling charges will be appropriately adjusted and charged as the merchandise is shipped. Please note total shipping and handling charges will not increase for split orders of accessory items.

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Special order items

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Wine sales online

Purchasing wine online:
Z Gallerie, Inc. and Z Gallerie Cellars do not sell wine. Z Gallerie is an agent for the shipping of wine and when you click on the link to purchase you will be linked to the website of www.celebrationcellars.com to make the purchase. This will be a separate transaction. If you wish to make a purchase on www.zgallerie.com/ you will need to complete the transaction before leaving our website to make your wine purchase or you will need to return to www.zgallerie.com after completing your wine purchase.

Wine Shipping:
Separate shipping charges will be incurred for your wine purchase. Wine may be sold and delivered to persons that are at least 21 years of age. In placing your order with www.celebrationcellars.com, you must show Z Gallerie, Inc. and Celebration Cellars that you are at least 21 years old and that the person to whom you are directing delivery to if different is 21 years of age also.

When your wine is delivered to you, you will be required to show identification proving that you are at least 21 years old. Also, please understand under no circumstances can wine shipments be left on a porch, patio, or the like.

Shipping availability:
Due to varying states' laws, wine deliveries may not be available in all areas of the country.

Returns:
Returns of wine products are the sole responsibility of Celebration Cellars, LLC. If you have question or comments on your wine purchase, or wish to return or exchange your wine purchase please contact Celebration Cellars at 951-506-5500 or online at www.celebrationcellars.com.

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