Customer Service

Methods of shipping

FedEx is our major carrier. We will ship your order from either our distribution center in Los Angeles or from one of our store locations throughout the United States to reach you in your requested shipping timeframe. We also use a variety of other major carriers to support our larger deliveries. Items purchased together will not necessarily be shipped together. All ship times are in business days. Please allow 1 to 2 business days to process your order prior to shipping.

Curbside Shipping: Some oversized items may be too large for FedEx shipping. Those items will be shipped to you via Freight Delivery Curbside Drop Service. You will sign for the delivery at the curb. Curbside Delivery can take up to two weeks to arrive once shipped from our warehouse. Items needing Curbside Delivery will be noted in the product description.

Product availability and pricing are subject to change without further notice. Delivery and Special Handling charges are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received over $250.00 will be shipped with a signature requested for delivery.

When shipping orders to Alaska or Hawaii only Standard 5 to 9 Business Day service is available. APO/FPO orders will be shipped via the U.S.P.S. and delivery times will be longer. To inquire about ordering items to ship APO/FPO boxes please call 1-800-908-6748.

If there is a delay in the shipping of part of your order, we will notify you of the items(s) that may be affected. Also, please note, depending on the size of the item ordered and the number of pieces requested, all items ordered may not arrive in the same box or on the same day. Items showing the CALL FOR AVAILABILITY message may still be available to you if you call 1-800-908-6748, Option 2 for Internet Questions. Please have the SKU number of the item(s) you wish to inquire about. Note: items on SALE cannot be ordered unless already available on the web site.

Back to top of page

Costs of shipping Accessories

Back to top of page

Furniture Deliveries

Z Gallerie has four different shipping methods for delivering furniture. The method employed depends on the delivery zip code and the quantity and or type of furniture. Not all options will be available for all orders.

It is the customer’s responsibility to measure to be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways. View our guidelines on measuring for proper fit of any furniture. None of the delivery services offer a hoisting service.

A delivery charge will be assessed for each time that a delivery is made to a single address. All furniture deliveries require a signature at the time of delivery.

Local Delivery: Local Delivery is based on your zip code and its proximity to our store locations within the contiguous United States. The delivery fee includes up to three pieces of furniture and includes all assembly except beds, up to two flights of stairs (20 steps), placement in your home and removal of all packing materials. A $25.00 fee applies for all orders requiring a bed to be assembled. For deliveries with more than two flights of stairs (20 steps), an extra “stairs” charge will be assessed. For orders with more than three items, a charge of $15.00 per additional item will be added. Delivery times range from two to three weeks from the time your order leaves our warehouse.

Freight Delivery: Freight Delivery is based on your zip code within the contiguous United States. The delivery fee includes up to two pieces of furniture and all assembly except beds, up to two flights of stairs (20 steps), placement in your home and removal of all packing materials. A $25.00 fee applies for all orders requiring a bed ($50.00 maximum) to be assembled. For deliveries with more than two flights of stairs (20 steps) an extra “stairs” charge will be assessed. For orders with more than two items a charge of $30.00 per additional item will be added. Delivery times range from four to five weeks from the time your order leaves our warehouse.

Freight Curbside Delivery: Some smaller pieces may be available for Curbside Delivery, a drop service delivered to you on your curb. A signature is required upon delivery. Items like mirrors, ottomans, benches, and nightstands are some of the items that may be shipped via Curbside Delivery. There are no additional services, such as in-home placement, assembly etc. Fees are based on a per piece charge starting at $125.00 for the first piece and $75.00 for each additional piece. Delivery time is up to two weeks from the time your order leaves our warehouse. Curbsid0e delivery is available only in the contiguous United States.

FedEx Delivery: Some of our smaller furniture pieces are eligible for FedEx delivery using Standard Shipping. Shipping costs are based on the total retail value of the order plus any related “Special Handling Charge” that may apply. Furniture shipped via FedEx can be expected in five to nine business days. Signature is required upon delivery. There are no additional services, such as in-home placement, assembly etc. with FedEx delivery. Furniture items that are eligible for FedEx delivery will be noted in the product’s description. Standard Plus shipping is not available for furniture shipped via FedEx. FedEx shipping of furniture to Hawaii or Alaska is not available.

For more information on the delivery options that are available for our furniture, including shipping to Hawaii and Alaska, please call 1-800-908-6748 and speak to one of our Sales Specialists during business hours.

Back to top of page

Oversize Charges and Shipping Surcharges

A delivery surcharge or oversize charge will be added to certain items due to special handling and shipping requirements (size, weight, etc.). These charges will be noted by the retail price of the item to which they apply.

Shipping Restrictions: Certain items may not be eligible for Standard Plus shipping. These items include but are not limited to; art, lamps, mirrors, furniture, bean bags, certain accessories, any item with a length, width, height or girth greater than 24” or any item that requires a delivery surcharge. We will contact you if there is an issue with your order. Shipping of some restricted items may cause a delay in the processing of your order. We apologize for any inconvenience.

Back to top of page

Shipping locations

We currently ship to all U.S. residential and business addresses in all 50 states. For APO/FPO addresses, please enter APO/FPO as the city, the correct U.S. state and your APO/FPO ZIP code. We currently do not offer international shipping.

You may e-mail us at customerrelations@zgallerie.com or contact us toll free at 1-800-908-6748.

Back to top of page

International Shipping

Z Gallerie has partnered with a trusted third party company, International Checkout, to fulfill orders for our International customers. To order simply place the items you want into your Z Gallerie Shopping Cart and choose the “International Checkout” option. Your "cart’s" information will be transferred to International Checkout for processing. International Checkout will process your order, including billing, shipping and customer service. You may pay International Checkout for your Z Gallerie order using; International credit card, PayPal, or bank transfer. Once your order is completed, please contact International Checkout for all inquiries about your order at support@internationalcheckout.com.

International customers may also place orders by contacting International Checkout’s "Concierge Service"; click this link - www.myamericanshopper.com/ - then follow the website instructions for creating an account, placing your order and shipping.

All International orders are subject to review and acceptance by International Checkout.

Electrical items such as Lamps may be shipped internationally. Plugging our electrical items in without the proper voltage regulators and adaptors may result in fire or injury. All electrical devices sold by Z Gallerie are built for use in the U.S. with a maximum of 100 to 120 volts.

Which countries do you ship to?

International shipping is available to most countries worldwide thru International Checkout.

How can I check the status of my International order?

To check the status of your order or to track your package, please login onto your International Checkout account at: www.internationalcheckout.com/login.php.

Who should I contact with questions about my International order?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

PHONE:
USA and Canada: +1.866.682.0641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3230.9539
Ireland Phone : +353.1443.3715
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408

Please visit the International Checkout Customer Service page for more information and phone numbers for contact.

You will be responsible for all shipping costs from Z Gallerie to International Checkout, the freight forwarder of your choice and then to the address of your choice, as well as all taxes, duties and other costs that may be involved with shipping your purchase within and outside of the United States unless otherwise noted.

Orders for Accessories shipping outside of the United States placed with Z Gallerie by International Checkout for you will be shipped to International Checkout by Z Gallerie via Standard Shipping free of charge. Orders placed by international  customers shipping to locations within the  United States will have domestic shipping charges added to their order. Oversize charges will apply where required. Standard Plus shipping is not available for any order shipping to International Checkout.

Regular shipping charges apply for all Furniture orders.

It is the purchaser's responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US. Z Gallerie offers no warranty service for orders shipped Internationally. All International orders are final, no returns or exchanges will be accepted. All vendor warranties are considered null and void without exception.

You may also prefer to have Z Gallerie ship to a freight forwarder of your choosing. Z Gallerie is not affiliated with any freight forwarder and offers no guarantee of service.

Please see our Returns and Exchanges page for more information.

Back to top of page

Shipping methods for backordered items

If items are temporarily out-of-stock, we will contact you as soon as possible by phone or email. You will have the choice to keep the order as placed, adjust it to exclude the backordered item or cancel the order. The total shipping and handling charges will be appropriately adjusted and charged as the merchandise is shipped. Please note total shipping and handling charges will not increase for split orders of accessory items. Combining in stock and out of stock items in your order will cause a delay in the shipping of your order until all items have arrived.

Back to top of page

Special order items

Special order items are not in stock and will ship in approximately four to six weeks from the time of order. Combining Special Order items with merchandise that is in stock on orders will cause a delay in the shipping of the order until all of the items have arrived and are available for shipping.

Back to top of page