Shopping Online |
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How to shop online |
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How to shop onlineWhether you know exactly what you are looking for or are just browsing, you can use the search feature found on the home page to begin navigating through the site.
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Placing an item in your bagOnce you have found an item you like, simply click the "Buy" button. This Shopping Bag icon can be found on any item's detail page or in the top right corner of each web page. When you have finished adding items to your Shopping Bag, you can proceed to check out. Please remember that unless otherwise noted all items are sold separately.
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Changing item quantitiesIf you wish to buy multiple quantities of an item placed in your Shopping Bag, change the number in the "Quantity" box. Be sure to click the "Update" button at the bottom of your list to confirm any changes. We regret that we cannot make changes to online orders once submitted.
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Removing items from your shopping bagIf you wish to remove an item in your Shopping Bag, click the "Remove" link that appears to the right of the item you wish to remove.
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Credit card payment, checks and faxed ordersZGallerie.com accepts The Z Gallerie Preferred Customer Card, Visa, MasterCard, American Express, and Discover, as well as checks and money orders and Z Gallerie gift cards. If paying by credit card, your account will be charged once your order has been shipped. If you are using a check or money order, please mail payment at time of purchase to:ZGallerie.com Orders 1855 West 139th Street Gardena, CA 90249 Faxed orders, as well as orders that are purchased using a check or money order, will be shipped once payment is received, and in the case of check payments, when the check has cleared. Orders sent via fax must have all the items listed with SKU numbers and prices. Upon receipt of the order a Customer Relations Consultant will call during regular business hours (Monday - Friday 7:00 a.m. - 5:00 p.m. PST) to review and complete the order with you. At that time you will be requested to give pertinent credit card information. Send all faxed orders to: Attn: ZGallerie.com Orders Fax 310-808-1801 Your Name: Your Phone Number: Itemized Order Summary:
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Sales tax policyBecause we do business in the following states, AL, AZ, CA, CO, FL, GA, IL, IN, LA, MI, MN, MO, NC, NE, NV, NY, OH, OR, PA,TN, TX, UT and VA, we are required by law to collect all state and local sales taxes based on the destination of the order, regardless if the sale was made in a Z Gallerie retail store or via the ZGallerie.com web site. The Internet Tax Moratorium only provides that no new taxes can be applied to the Internet itself and charges for Internet services, such as access charges. However, the Internet Tax Moratorium does not affect sellers who use the Internet as a medium to market their products. These sellers are subject to the same rules that have always applied to catalog sales, which means that sellers with a presence in a state must collect the state sales tax. Many states also tax the delivery charge you pay on orders sent to your home.
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Track your orderYou will receive an order confirmation once your order has been received. Also, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. If you are a registered user, you can also view your order status online at any time by clicking the My Accountlink at the top of any page of our site.Occasionally we will ship part or all of your order from one of our store locations. You will not receive a shipping confirmation when this occurs. To track these orders, please call 1-800-908-6748 or contact usat Z Gallerie Customer Service. Please be sure to include your order number in any communications.
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Order cancellationIf for any reason you need to cancel an order, please contact a Customer Relations Consultant toll free at 1-800-908-6748 or send an e-mail to customerrelations@zgallerie.com within 24 hours of placing your order. We will cancel your order if it has not already been shipped.
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Pricing Errors & OmissionsPlease be aware that prices and availability are subject to change without notice. We make every effort to ensure the accuracy of the information on our site and when errors are discovered, we will correct them. Be advised that Z Gallerie, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions; including after an order has been submitted, after it has been confirmed, or after your credit card or gift card has been charged. If we discover an error after your credit card or gift card has been charged and your order has been canceled as a result of the error, the credit card will be refunded or the gift card will be replaced in the full amount of the order. You will be notified by e-mail or telephone that your order has been canceled, and you will have the opportunity to place the order at the correct price. Once we process a refund to your credit card please note that bank policies vary as to when the amount is credited back to your account.
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