Returns & Exchanges
- Non-Returnable Items
- Returnable Merchandise
- Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding
- Important Disclaimers
- How to make a non-Furniture return or exchange:
- International Orders
- Credits to your charge card
Custom order items, including Furniture, Window Panels, Bedding, and Art
Clearance Items(with prices ending in $.X7 and $.X8)
Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
Items purchased at Z Gallerie Outlet stores or Warehouse Sales
To process an online exchange please email email@example.com, and include your order number, item to be exchanged, and reason for the exchange. Once the exchange is approved you will have 7 days to return the product to us. All shipping costs will be at the customer’s own expense. Z Gallerie does not hold any responsibility for missing parcels. We recommend items are returned using a tracked postal service or with postal insurance.
Furniture cannot be returned to any Z Gallerie store location. To arrange a return or exchange for a delivered Furniture item please call 424.999.4626. Stocked Furniture can be exchanged or returned within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. Delivery fees and oversize fees are non-refundable.
If an item arrives with a manufacturing defect or damage caused in transit contact Customer Service immediately at firstname.lastname@example.org or 424.999.4626. We will attempt to repair the defect or damage. If that is not possible, we will arrange an exchange. We will ask for photos to determine the best course of action. All claims must be made within 7 days of receipt. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
For further information on our furniture return policy on Curbside, Local, and Freight deliveries please call 424.999.4626 and speak to one of our Sales Specialists or Customer Service representatives during business hours.
Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding
Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, your sales associate has only provided you with an estimated ship time..
Problem? Let us help. In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service immediately at email@example.com or 424.999.4626 So that we can help resolve your issue, we may ask for photos to determine the best course of action (e.g. repair, replacement parts or exchange). All claims must be made within 7 days of receipt.
Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Delivery services are available within the United States and internationally through International Checkout. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.
Color & Finish
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.).
Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Oversize fees are not refundable.
Occasionally, our customers have requested to store their fulfilled Z Gallerie order in our facility until they are able to accept a delivery. While, we can accommodate these requests on a short-term basis, please be aware that any orders stored by Z Gallerie for more than 30 days are subject to a $150 monthly storage fee and can only be stored for up to 90 days. After 90 days, Z Gallerie will consider the items abandoned. Z Gallerie reserves the right to resell the items with no refund.
Sale and Clearance Merchandise
We cannot accept returns on any merchandise with prices ending $.X7 and $.X8 as these products are final sale clearance items.
How to make a non-Furniture return or exchange:
Please contact customer service at firstname.lastname@example.org or 424.999.4626 so that we can help resolve your issue.
Follow these steps to make a non-Furniture return or exchange:
If you wish to make an exchange or return please email email@example.com, include your order number, tell us the reason why, and let us know what item you would like in exchange by providing the SKU, product description, and price of the new item.
Once the exchange is approved you will have 7 days to return the product to us.
Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. Z Gallerie cannot accept C.O.D. deliveries.
Returns within 14 days of receipt are eligible for an exchange or refund.
It will take 2-3 weeks from the date that Z Gallerie has received your return for your exchange or refund to be processed.
Mail your package to:
Attn: Return Center
1855 West 139th Street
Gardena, CA 90249
Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process.
Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our corporate office within 2 to 3 weeks of the item being received in our warehouse.
Please feel free to contact Customer Service at 424.999.4626 for questions and concerns regarding your order.
All international orders place with Z Gallerie on www.zgallerie.com or via phone, fax or any other method are considered final at the point of shipping from Z Gallerie's warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception.
It is the purchaser's responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US
Credits to your charge card
Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that Z Gallerie has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return. Orders purchased with a Z Gallerie Gift Card will have a new gift card issued for the value of the returned items.